At Morejens, customer satisfaction is our top priority. We want you to love every piece you purchase from us. If for any reason you’re not fully satisfied with your order, we’re here to help make it right.
✅ Returns
We accept returns within 30 days of delivery. To be eligible for a return:
- Items must be unworn, unwashed, and in original condition, with all tags attached.
- Items must be returned in the original packaging.
- Final sale items, underwear, or customized products cannot be returned.
To initiate a return, please contact our customer service at [email protected] with your order number and the reason for your return. We will provide instructions and the return shipping address.
Please note:
- Return shipping costs are the responsibility of the customer unless the item is defective or sent in error.
- We recommend using a trackable shipping method.
🔁 Exchanges
If you need a different size or color, we’re happy to assist with an exchange, subject to stock availability.
To request an exchange, email us at [email protected] with your order number and exchange details. Once your original item is received and inspected, we will process your exchange as soon as possible.
💵 Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed to your original payment method within 5–10 business days.
⚠️ Damaged or Incorrect Items
If you received a damaged, defective, or incorrect item, please contact us immediately at [email protected] with clear photos and your order number. We will resolve the issue promptly.